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Get in Touch

Have questions about Event Grid? We'd love to hear from you. Our team is ready to help you get the most out of your course management platform.

Email Us

support@gridkawa.com

Call Us

1.833.959.1374

Business Hours

Monday – Friday
9:00 AM – 6:00 PM EST

In-App Support

Submit support tickets directly from your Event Grid dashboard

Support Options

Every plan includes support. Upgrade for faster response times and dedicated assistance.

Starter

Standard Support

  • Email support
  • In-app ticket submission
  • Knowledge base access
  • Response within 2 business days
Professional

Priority Support

  • Everything in Standard
  • Priority email queue
  • Response within 1 business day
  • Onboarding assistance
  • Configuration guidance
Enterprise

Dedicated Support

  • Everything in Priority
  • Dedicated account manager
  • Custom SLA agreements
  • SAML SSO setup assistance
  • Data migration support

Send Us a Message

Fill out the form below and we'll get back to you as soon as possible.

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Why Choose Event Grid?

Quick Setup

Get up and running in minutes. No complex installations required for our cloud offering.

Enterprise Security

SAML 2.0 SSO, two-factor authentication, role-based access control, audit logging, and data retention policies.

Scales With You

From 5 courses to unlimited. Multi-tenancy and custom domains for growing organizations.

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Frequently Asked Questions

Quick answers to common support questions.

You can submit a support ticket directly from your Event Grid dashboard by navigating to the Support section. Alternatively, email us at support@gridkawa.com or use the contact form on this page.

Response times depend on your plan: Starter customers receive a reply within 2 business days, Professional within 1 business day, and Enterprise customers benefit from custom SLAs with faster guaranteed response times.

Absolutely. Our Enterprise support team can assist with SAML 2.0 SSO integration with your identity provider, including Azure AD, Okta, Google Workspace, and others. We'll guide you through metadata exchange, attribute mapping, and testing.

Yes. Event Grid supports bulk data import via CSV and Excel files for users, courses, and enrollments. Our team can help plan and execute your migration to ensure a smooth transition with no data loss.

Ready to Get Started?

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