Terms of Service

1. Acceptance of Terms

By accessing or using Event Grid ("the Service"), operated by Gridkawa ("we," "us," or "our"), you agree to be bound by these Terms of Service ("Terms"). If you are using the Service on behalf of an organization, you represent that you have the authority to bind that organization to these Terms.

2. Description of Service

Event Grid is a course and event management platform that provides tools for managing courses, student enrollments, quizzes, attendance tracking, certificates, feedback collection, payment processing, and reporting. The Service is cloud-hosted (SaaS), managed by Gridkawa, and accessible via eg.gridkawa.com.

The Service supports multiple user roles — including Administrators, Program Administrators, Course and Event Managers, Instructors, and Students/Participants — each with role-based access controls governing their permissions within the platform. Organizations can group courses and events into programs with their own access rules.

3. Account Registration

To use Event Grid, you must create an account by providing accurate and complete information. You are responsible for:

• Maintaining the confidentiality of your account credentials.
• All activities that occur under your account.
• Notifying us immediately of any unauthorized use of your account.

We support authentication via standard email/password, passwordless login, two-factor authentication (2FA), and SAML 2.0 single sign-on (SSO) integration with identity providers such as Azure AD, Okta, and Google Workspace.

Multi-Tenancy

Enterprise customers may operate multiple tenants within a single deployment. Each tenant administrator is responsible for managing user accounts, roles, and configurations within their tenant. Gridkawa is not responsible for actions taken by tenant administrators.

4. Subscriptions & Billing

Event Grid is offered under the following subscription tiers:

• Starter ($29/month): Up to 5 active courses and 100 students with core features.
• Professional ($79/month): Unlimited courses, up to 1,000 students, certificates, payment processing, and advanced analytics.
• Enterprise ($199/month): Unlimited courses and students, multi-tenancy, SAML SSO, custom branding, and dedicated support.

Annual billing is available at a 20% discount. All plans include a 14-day free trial with no credit card required.

Payment Terms

• Subscription fees are billed in advance on a monthly or annual basis.
• We accept major credit cards (Visa, Mastercard, American Express) and bank transfers for annual Enterprise plans.
• You may upgrade or downgrade your plan at any time. Upgrades are prorated; downgrades are credited toward your next billing cycle.
• Failure to pay may result in suspension or termination of your account.

Course Payment Processing

If you use Event Grid's built-in payment processing (through Square or Stripe) to collect fees from participants, you are the merchant of record. You are responsible for your agreement with the payment provider, your pricing, taxes, refunds, chargebacks, and compliance with applicable payment card industry standards and local laws. Gridkawa acts solely as a technology provider and is not a party to transactions between you and your participants.

5. Acceptable Use

You agree not to use the Service to:

• Violate any applicable laws, regulations, or third-party rights.
• Upload or transmit malicious code, viruses, or harmful content.
• Attempt to gain unauthorized access to the Service, other accounts, or connected systems.
• Circumvent or disable any security features, including authentication, role-based access controls, or rate limiting.
• Use the Service to send unsolicited bulk communications (spam).
• Upload content that infringes intellectual property rights or contains illegal material.
• Exceed the usage limits of your subscription plan (course count, student count).

We reserve the right to suspend or terminate accounts that violate these terms without prior notice.

6. Data & Privacy

Your privacy is important to us. Our collection and use of personal data is governed by our Privacy Policy.

Data You Provide

Event Grid stores data that you and your users provide, including:

• User account information (names, email addresses, roles).
• Course content, schedules, and materials (PDF, DOCX, PPTX, XLSX, TXT, ZIP up to 10 MB).
• Enrollment records, attendance data, and engagement scores.
• Registration details, including answers to custom registration fields you define.
• Optional health, dietary, meal, and accessibility information participants choose to provide.
• Quiz questions, answers, scores, and attempt history.
• Feedback forms, survey responses, and ratings.
• Payment and transaction records.
• Audit logs including actions, timestamps, and IP addresses.

Your Responsibilities for Personal Information

For personal information about your users and participants ("Customer Data"), you decide what is collected and why, and Gridkawa processes it on your behalf as your service provider. You are responsible for:

• Having a lawful basis for collecting and using Customer Data, and giving any notices and obtaining any consents required by law — especially for medical, dietary, accessibility, and custom registration information, and for participants under the age of majority.
• Collecting only the information you need, and configuring roles, programs, and retention settings appropriately.
• Securing data you export from the Service.
• Responding to requests from your users about their information. We will provide reasonable assistance.

Our handling of personal information is described in our Privacy Policy. Customers that need a data processing agreement may request one at support@gridkawa.com.

Data Security

We implement industry-standard security measures including password hashing, encrypted connections (HTTPS/TLS), session management, rate limiting, and role-based access controls. Two-factor authentication and SAML SSO are available for enhanced security.

Data Retention & Deletion

You can configure data retention and automatic cleanup within the platform; application log files are deleted after 30 days. Upon termination, your data will be deleted in accordance with our Privacy Policy, after you have had the opportunity to export it in CSV, Excel, PDF, or Word format.

Data Ownership

You retain ownership of all data you upload to or create within Event Grid. Gridkawa does not claim ownership of your content and will not access, use, or share your data except as necessary to provide the Service or as required by law.

7. Intellectual Property

The Service, including its source code, design, features, documentation, and branding, is the intellectual property of Gridkawa and is protected by applicable copyright, trademark, and other intellectual property laws.

• Your subscription grants you a limited, non-exclusive, non-transferable license to use the Service for your internal business purposes.
• You may not reverse-engineer, decompile, modify, or create derivative works of the Service.
• Enterprise customers may customize branding elements (logo, company name, primary color) within the platform's built-in branding settings. This does not grant rights to modify the underlying software.

8. Service Availability

We strive to maintain high availability for our cloud-hosted Service but do not guarantee uninterrupted access. Planned maintenance will be communicated in advance when possible.

Enterprise customers with custom SLAs are governed by the specific availability commitments outlined in their service agreement.

We are not liable for service interruptions caused by factors beyond our control, including internet outages, third-party service failures, or force majeure events.

9. Limitation of Liability

To the maximum extent permitted by law:

• The Service is provided "as is" and "as available" without warranties of any kind, express or implied.
• Gridkawa shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Service.
• Our total liability for any claim related to the Service shall not exceed the amount you paid to Gridkawa in the twelve (12) months preceding the claim.
• We are not responsible for the accuracy, legality, or appropriateness of content uploaded by users, including course materials, quiz content, and feedback responses.

The limits in this Section do not apply to either party's indemnification obligations under Section 10, to your obligation to pay fees, or to liability that cannot be limited by law.

10. Indemnification

10.1 Your Indemnity

You will defend, indemnify, and hold harmless Gridkawa and its officers, directors, employees, and agents from and against any third-party claim, demand, or proceeding, and all resulting losses, damages, fines, penalties, costs, and reasonable legal fees, to the extent arising from:

• Customer Data or other content that you or your users upload to, collect through, or create in the Service, including any claim that it infringes or misappropriates a third party's rights;
• your or your users' use of the Service in breach of these Terms, including Section 5 (Acceptable Use);
• your failure to comply with laws that apply to you, including privacy and data protection laws — for example, collecting or using personal information through the Service without required notice or consent;
• fees you collect from participants through the Service, including disputes, refunds, chargebacks, and taxes; or
• actions taken by your administrators, program administrators, or other users you authorize.

10.2 Our Indemnity

Gridkawa will defend you against any third-party claim alleging that the Service, as provided by us and used in accordance with these Terms, infringes that party's copyright, trademark, or patent, or misappropriates its trade secret, and will pay the damages and costs finally awarded against you, or agreed in a settlement we approve, for that claim.

We have no obligation for claims arising from Customer Data or other content you provide; from modifications not made by us; from combining the Service with products, services, or data we did not provide; or from use of the Service in breach of these Terms. If the Service is, or in our opinion is likely to be, subject to such a claim, we may at our option and expense obtain the right for you to keep using it, modify it so it is no longer infringing, or terminate your subscription and refund any prepaid fees for the unused portion of the term. This Section 10.2 states our entire liability, and your exclusive remedy, for infringement claims.

10.3 Procedure

The party seeking protection will (a) notify the other party promptly in writing of the claim (a delay relieves the indemnifying party of its obligations only to the extent the delay prejudices it); (b) give the indemnifying party sole control of the defence and settlement of the claim; and (c) provide reasonable cooperation, at the indemnifying party's expense. The indemnified party may take part with its own counsel at its own cost. The indemnifying party may not settle a claim in a way that admits fault on behalf of, or imposes obligations (other than payment) on, the indemnified party without its prior written consent, which will not be unreasonably withheld.

10.4 Public Bodies

If you are a public body (for example a school district, board, or government entity) whose governing legislation limits its ability to give indemnities, your obligations under Section 10.1 apply only to the extent permitted by that legislation.

11. Termination

You may cancel your subscription at any time from your account settings or by contacting us at support@gridkawa.com. Upon cancellation:

• You will retain access until the end of your current billing period.
• You may export your data before the account is deactivated.
• After the billing period ends, your account and data will be scheduled for deletion in accordance with our retention policy.

We may terminate or suspend your account immediately, without prior notice, if you breach these Terms, fail to pay, or engage in activity that harms the Service or other users.

12. Changes to Terms

We may update these Terms from time to time. When we make material changes, we will:

• Update the "Effective Date" at the top of this page.
• Notify registered users via email or in-app notification.
• Provide at least 30 days' notice before significant changes take effect.

Your continued use of the Service after the updated Terms take effect constitutes your acceptance of the changes.

13. Governing Law

These Terms are governed by and construed in accordance with the laws of the Province of British Columbia and the federal laws of Canada applicable therein, without regard to its conflict of law provisions. Any disputes arising from these Terms or the Service shall be resolved in the courts located in British Columbia, Canada.

14. Contact Us

If you have any questions about these Terms of Service, please contact us:

• Email: support@gridkawa.com
• Contact Form: gridkawa.com/contact